Support Patients through E-Services Solutions
implements tele-health and entertainment platform in 4 cities: Ferrara, Vienna, Brno and Kosice, focusing on the following diseases: respiratory problems dementia, handicapped people and social exclusion. SPES aims at transferring the approach and results achieved in the implementation of the OLDES. project (6 FP)
Success factors: - An innovative methodology to pair social and technical partners, working in the same region or city, to reduce misunderstandings originated by the differences; - A common approach to the problem allowing the sharing of knowledge on the possible issues and available solutions; - A set of common software tools used on different contexts; Weak factors: - As other projects related to the provision of social services to people, the success of the projects is strictly related to the support that local decision makers may grant to the project itself. At the moment, the interest of decision makers is focused on solutions that allow the reduction of the costs in a short term more than long term solutions; - Even if telemedicine projects may try to demonstrate a general reduction of costs related to the use of ICT solutions, for example the tele-monitoring of vital parameters can reduce the number of accesses to the health services, there is no possibility to have a detailed Return of Investments analysis; - Projects as SPES do not represent a medical trial due to several factors: o The number of patients involved is very low; o ICT solutions cannot replace medical therapy, so doctors are sceptic on the effectiveness of these tools on the patients’ health status.
One of the success factors of the project is to have individuated, from the early stage of the project ideation, a strong collaboration among technical partners and social partners, In particular, SPES pairs a partner dealing with the social aspect, who knows the necessities of the patients, with a technical partner who owns the knowledge on available technologies and on possible improvements on these. This coupling allowed the social partners to express their requirements in a non-technical language, increased the number of informal meetings among each pair of partners and improved the knowledge of the problems and solutions on both the actors. Then, the technical partner is able to “translate” the requirements in a more detailed technical language well understood by the software producer and to look on the market for devices able to fit the specific requirement. This leaded to a strong collaboration among all the partners, creating a sort of cross-fertilization among different social and regional contexts.